A passenger slammed Jet2 after the airline served her a sandwich that looked very different to the one that had been advertised.
Sharing her disappointment, the woman posted a video to TikTok captioned: “Jet2 did us dirty with our food on the plane.”
In the short clip, the passenger then shows the menu versus the sandwich she claims she received.
On the one hand, the first sandwich pictured looks full to the brim. The second, which had just a smattering of food inside, is hard to recognise as the same order.
Posted by @teganinsleyox, the passenger implored the airline to “please explain this.”
She added: “We hadn’t eaten in five hours due to the check-in/security queues, so ended up shoving a tube of Pringles in the bread because we were so hungry.”
Viewers were stunned by the video, which has racked up almost two million views since it was posted.
One person wrote: “Surely not this must be a joke?” to which the passenger replied: “I wish it was.”
Equally stunned, another wrote: “I’d be embarrassed serving that.”
Lots of comments also suggested the woman should have tried the airline’s cheese and tomato toastie, which fans dubbed as “unreal”, but “they had no toasties,” according to a response left by the post’s creator.
A spokesperson for Jet2 said: “We’re proud to deliver an award-winning experience from the moment people start their holidays with us, including our in-flight food and drinks.
“Our in-flight meals consistently receive great feedback from customers, we’d like to apologise to the customer for any inconvenience caused on this isolated occasion. We will look into this with our supplier.”